Serena (Pre-Order)

DISPATCH TIME : In-stock, ready-to-post items have a 1-day handling time and are posted the next working day, excluding holidays. Pre-order items typically have a dispatch time of 3-5 weeks, or up to 12 weeks for special products made to order. Please refer to individual item details for the estimated dispatch date. Product dispatch dates are determined by past estimated delivery times. Unforeseen delays may occur during item/brand processing, potentially extending beyond the stated turnaround making it impossible to guarantee the stated dispatch date. For more information, kindly reach out to our support via 'Contact Us' button. Note : No cancellations, exchanges, or refunds will be entertained unless the item is received as faulty or damaged.

Carefully read sizing information before ordering to prevent post-purchase hassles and disappointment. Product colors may slightly differ due to light variations during photography or digital display discrepancies. Our hand-embroidered/embellished items are delicate, with a 5%-10% variation possibility. Efforts are made to minimize differences. Beading/sequences displacement is possible, not considered a fault, but wear these items with care due to their handcrafted nature. Claims for variations and beading/sequences displacement are not considered faults. Placing an order acknowledges the potential variation compared to images on the website.

*Dry cleaning is recommended for all products.*

Iron clothes at a moderate temperature for optimal care. * Refrain from using bleach or stain-removing chemicals on your fabrics. * Before stitching, soak fabrics in water for 15 minutes. * Avoid drying fabrics in direct sunlight to preserve their quality. * Do not keep wet fabrics in a twist form to prevent copy marks. * Wash colored and white fabrics separately to maintain their colors. * Claims resulting from damage caused by washing or using methods other than advised will not be entertained. Note : We are not liable for damages caused by washing using methods other than recommended.

We aim to provide quality stiching styled as per image followed by these guidelines.

* Always check the Brand size guide in image slideshow of each item as every ready to wear item has its own size guide to be followed. 

* Standard size guide should only be followed for stitched on order dresses that doesn’t show any specific size guide in the product image slideshows.

* Shirts are stitched as per the style in the images. Lining is provided if visible in the image.

* Sleeves are tailored to match the style displayed in the images.

* Sleeveless Dresses: By default, all sleeveless dresses are stitched with sleeves unless the client specifically requests sleeveless attire.

Please mention your preference in the notes section during checkout.

* Trousers are stitched according to the style match in the images.

*  Embellishments are included in our outfits, though they may vary slightly from the model picture as they are not included in the final retail product.

We strive to ensure minimal variation while maintaining the overall aesthetic.

DISCLAIMER:

Refund or return requests based on personal preference or dissatisfaction with the end piece due to variations in style or accessories will not be accommodated.

Please note: Custom stitched outfits / stitched on order dresses are not eligible for refunds or exchanges .