Frequently Asked Questions

Placing a pre-order allows you to secure an item before its release or while it's out of stock/sold out for immediate shipping. You can order any item that is marked as pre-order and we aim to prepare and get it sent to you within the timeframe specified on the pre-order listing.

Yes, all of the clothes we sell are authentic, real Pakistani designer wear sources directly from the top brands in Pakistan.

If you would like to request a custom size, please place your order and fill in [this form].

This will allow us to know your exact requirements and help us tailor to your design needs. In order for you request to be accepted, please provide the valid order number.

Yes, our products are available in different sizes where applicable. We are always expanding our lines and ranges, so if you would like a specific design or dress on our website, contact us!

Yes, we offer full sets and 3 pcs where applicable.

Yes! You can leave notes on specific products, or before you checkout!

The estimated delivery time for pre-ordered items to the UK varies depending on factors such as production time and shipping logistics. We strive to provide you with an estimated delivery window, but please note that it may be subject to change due to various reasons beyond our control. Ideally a standard pre-order item takes 3-5 weeks dispatch time unless stated a different time frame.

Yes, once your pre-ordered items have been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment until it arrives at your doorstep.

We apologise for any inconvenience caused by delays. Please contact our customer support team for assistance and updates on your order status. While unforeseen delays can occur due to reasons beyond our control, we’ll do our best to keep you informed. Please note that orders cannot be canceled or refunded within the additional time frame stated in our terms and conditions to prevent disappointment. However, if your order is delayed by more than 6 weeks from the stated dispatch time, we’ll issue a full refund or offer an exchange.

Yes, there may be additional customs fees or taxes associated with shipping to the UK. These charges are determined by UK customs authorities and are the responsibility of the recipient in case the item is delivered to the recipient straight from the stockists/ suppliers.

While we cannot guarantee early delivery, there is a possibility that your pre-ordered item may arrive sooner than the estimated delivery time. However, please note that this is subject to availability and logistical factors

Yes, we offer expedited shipping options for pre-ordered items at an additional cost. Please email us at (brandaffectionuk1@gmail.com) or dm us on instagram (@Brandaffectionuk) to discuss the shipping options.

Once a pre-order item is placed, our team promptly initiates the procurement process with our suppliers, making cancellation or modification difficult or impossible. Therefore, we regret to inform you that we are unable to accommodate cancellation or refund requests for pre-order items. We appreciate your understanding in this matter.

We understand that circumstances may change, thats why we request to please read the dispatch time carefully before placing your order.

We accept various payment methods for pre-orders, including credit/debit cards, PayPal, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.

To ensure the correct size, we recommend referring to our size guide, which provides detailed measurements for each clothing item, as every brand has its own size guide. If you have any specific questions about sizing, feel free to contact our customer support team for assistance.

We only offer returns / exchanges if the items are faulty or wrong. Please refer to our Returns & Exchanges policy page for detailed information on our return process and eligibility criteria.

Yes, you can pre-order items from multiple Pakistani brands in a single order. Simply add the desired items to your cart from different brands, and proceed to checkout as usual.

We occasionally offer discounts or promotions for pre-ordered items. Be sure to subscribe to our newsletter or follow us on social media to stay updated on any ongoing promotions or special offers.

If your pre-ordered item is out of stock when it’s time for delivery, we will notify you as soon as possible and provide options such as a refund or a replacement item of similar value, subject to availability.

If you have any further questions or concerns about your pre-order, please don’t hesitate to contact us on our instagram (@brandaffaectionuk) or You can reach us via email, or live chat, and we will be happy to assist you.

Yes, we ship Pakistani clothing items to countries other than the UK. However, shipping availability may vary depending on the destination country. Please check the shipping options during the checkout process for specific information.

Shipping costs for international orders are calculated based on the destination country and the weight of the package. Delivery times vary depending on the shipping method selected and the customs clearance process in the destination country. Typically, international deliveries may take anywhere from 7 to 21 business days.

Import duties and taxes for international orders are determined by the customs authorities in the destination country and are the responsibility of the recipient. You can typically calculate these fees using the customs website of your country or by contacting your local customs office for assistance.

Yes, we offer international returns and exchanges in case of faulty or wrong item . Returns must be made by buyer using a tracked service . To initiate a return from outside the UK, please contact our customer support team for further instructions.

If you encounter any issues with your international order, please don’t hesitate to contact our customer support via email, or live chat, and we will do our best to resolve any concerns promptly.

Yes, you can track your international order once it has been shipped. We use reputable courier services that provide tracking information, which will be shared with you via email once your order has been dispatched.

In addition to shipping costs, there may be additional fees or charges associated with international orders, such as handling or processing fees. These fees are determined by the courier service or customs authorities in the destination country and are the responsibility of the recipient.

We offer express or expedited shipping options for international orders at an additional cost. Please contact us for further information and we will let you know if the certain product you are ordering is eligible for that service or not.

We handle customs clearance for international orders by providing the necessary documentation and information required by customs authorities in the destination country. If you encounter any issues during the customs clearance process, please contact our customer support for assistance.